CNEN
ESG Report Questionnaire

Sustainability Roadmap

Stakeholder Communication

Stakeholder Engagement

SKS's key stakeholders include employees, clients,shareholders/investors, partners, suppliers, government agencies and the media.Wecommunicate with them through a variety of means and channels to understand their needs and expectations of us, which are served as a reference for the formulation of corporate sustainable development policies and related plans. The methods and channels of communication with stakeholders are shown in the chart below, and the response practices and plans for the relevant material topics are described in each chapter.

Stakeholder Significance to the organization Topics of concern Communication method and frequency
Employees
  1. Existing employees
  2. Retirees

Employees are the cornerstone of a company’s operations and competitiveness, and the core of innovation and sustainability.

Environmental

  • Energy Resources Management
  • Climate Action Management
  • Supply Chain Management

Social

  • Workplace Diversity, Equality, and Inclusion
  • Workplace Safety and Health
  • Labor/Management Relations

Governance

  • Operational Performanc
  • Corporate Governance
  •  Innovative Service
  • Monthly managers' meetings.
  • Quarterly labor/management meetings.
  • Quarterly employee welfare meetings.
  • Annual employee satisfaction survey.
  • Annual education and training.
  • Corporate intranet.
  • Employee complaint mailbox.
  • Employee creativity mailbox (Corporate intranet SKSOA knowledge management.
  • Occasional seminars on employee health.
  • SKS sales forum.
  • Quarterly release of SKS e-newsletter.
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Clients
  1. Existing clients
  2. Potential clients

The voice of clients is an important reference for the refinements of products and services. It is also akey force for corporate growth and earning market opportunities.

Environmental

  • Energy Resources Management
  • Climate Action Management
  • Water Resources Management

 

Social

  • Workplace Safety and Health
  • Workplace Diversity, Equality, and Inclusion
  • Labor/Management Relations

 

Governance

  • Corporate Governance
  • Regulatory Compliance
  • Operational Performance
  • 24-hour toll-free customer service line 0800-668-850.
  • Customer service email: service@sks.com.tw
  • Quarterly release of SKS e-newsletter.
  • Occasional customer satisfaction survey.
  • Explaining construction and service conditions before contracting projects.
  • Compliance with customers' audits.
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Shareholders/Investors

Regardless of the amount of capital contributed to the business, all investors are considered the contributors to SKS and should be treated fairly. Therefore, the information they receive is expected to be consistent.

Environmental

  • Energy Resources Management
  • Supply Chain Management
  • Climate Action Management

Social

  • Workplace Safety and Health
  • Workplace Diversity, Equality, and Inclusion
  • Social Engagement

Governance

  • Corporate Governance
  • Risk Management
  • Innovative Service
  • Periodical shareholders' meetings every year.
  • Monthly announcement of revenue performance.
  • Shareholder Zone on the corporate intranet.
  • Periodical investor conference.
  • Yearly release of company annual report.
  • Yearly release of corporate ESG report.
  • Quarterly board meetings.
  • Quarterly business division meetings.
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Partners

Communities, civic groups and non-profit organizations are positive influences on SKS seffort to promote sustainable projects and gather social welfare resources.

Environmental

  • Energy Resources Management
  • Climate Action Management
  • Supply Chain Management

Social

  • Social Engagement
  • Workplace Safety and Health
  • Sustainable Employment and Talent Attraction

Governance

  • Operational Performance
  • Innovative Service
  • Regulatory Compliance
  • SKS Community Care Welfare Foundation.
  • Taiwan SKS Foundation for Arts and Culture.
  • Safety educational promotion.
  • Sustainable environmental education.
  • Senior care activities.
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Suppliers
  1. Third-party suppliers
  2. Third-party contractors

The materials and services provided by our suppliers are an important basis for our innovation in products and services.

Environmental

  • Energy Resources Management
  • Supply Chain Management
  • Climate Action Management

 

Social

  • Workplace Safety and Health
  • Labor/Management Relations
  • Workplace Diversity, Equality, and Inclusion

Governance

 

  • Operational Performance
  • Corporate Governance
  • Customer Relations and Service
  • Quality Management
  • Outsourcing and negotiation session.
  • Weekly domestic and international machinery and material procurement meetings.
  • Inviting suppliers to participate in corporate events.
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Government Agencies
  1. Ministry of Interior
  2. Ministry of Finance
  3. Securities and Futures Bureau
  4. Taiwan Stock Exchange
  5. Taipei Exchange
  6. Securities & Futures Institute
  7. Local Government

Collaboration with government agencies will ensure legal compliance and sustainability of SKS’s operations.

Environmental

  • Supply Chain Management
  • Waste Management
  • Energy Resources Management

Social

  • Workplace Diversity, Equality, and Inclusion
  • Workplace Safety and Health
  • Labor/Management Relations

Governance

  • Regulatory Compliance
  • Risk Management
  • Communication Mechanism
  • Shareholder Zone on the corporate intranet.
  • Meetings with competent authorities.
  • Thematic seminars and events.
  • Occasional development/research projects.
  • Compliance with government regulations.
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Media
  1. TV media
  2. Print media
  3. Electronic media
  4. Online journalist

The media is the most direct channel for communicating SKS’s philosophy, image, and sustainable management performance, as well as a channel for mutual understanding and communication with more stakeholders.

Environmental

  • Climate Action Management
  • Energy Resources Management
  • Waste Management

Social

  • Workplace Safety and Health
  • Market Presence
  • Workplace Diversity, Equality, and Inclusion

Governance

  • Corporate Governance
  • Risk Management
  • Operational Performance
  • Occasional hosting of press conference.
  • Periodical investor conference.
  • Inviting the media to participate in corporate events.