CNEN
ESG Report Questionnaire

Sustainability Roadmap

Stakeholder Communication

Stakeholder Engagement

SKS's key stakeholders include employees, customers, shareholders/investors, business partners, suppliers, government agencies, and the media.

Through a variety of communication channels and engagement mechanisms, SKS actively communicates with its stakeholders to understand their needs and expectations. The feedback collected serves as an important reference for formulating the Company's sustainability policies and related initiatives. Stakeholder engagement outcomes are reported to and reviewed by the Board of Directors on an annual basis. The communication methods and channels for each stakeholder group are summarized in the table below.

Stakeholder Significance to the organization Topics of concern Communication method and frequency
Employees

Employees are the foundation of the Company’s operations and service quality, as well as a key driving force behind innovation and sustainable development.

Social

  • Workplace Safety and Health
  • Workplace Diversity, Equality, and Inclusion
  • Sustainable Employment and Talent Attraction

Governance

  • Regulatory Compliance
  • Communication Mechanism
  • Center management meetings: Monthly
  • Labor-management meetings: Quarterly
  • Employee Welfare Committee meetings: Quarterly
  • SKS quarterly e-newsletter: Quarterly
  • Employee satisfaction surveys: Annually
  • Education, training, and talent development programs: As needed
  • Employee health seminars: As needed
  • Employee grievance and whistleblower mailbox, and Chairman’s mailbox: As needed
  • EIP internal communication platform: As needed
  • Official Corporate Website and social media platforms: As needed
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Customers

Customer needs and feedback serve as important references for improving the Company’s products and services.

Environmental

  • Climate Action Management

Social

  • Workplace Safety and Health
  • Workplace Diversity, Equality, and Inclusion
  • Market Presence

Governance

  • Communication Mechanism
  • 24-hour toll-free customer service hotline: As needed
  • Customer service email: As needed
  • SKS quarterly e-newsletter: Quarterly
  • Official Corporate Website and social media platforms: As needed
  • Customer satisfaction surveys: As needed
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Shareholders/Investors

Focus on corporate governance, operational performance, and sustainability development strategies.

Environmental

  • Climate Action Management
  • Supply Chain Management

Social

  • Sustainable Employment and Talent Attraction
  • Market Presence

Governance

  • Customer Relations and Service Quality Management
  • Shareholders’ meetings: Annually
  • Investor conferences: Twice a year
  • Annual reports: Published every April
  • Sustainability reports: Published every August
  • Monthly revenue disclosures: Before the 10th of each month
  • Material information announcements: As needed
  • Investor relations platform (Investor Section): As needed
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Partners
  • Communities
  • Trade associations
  • Non-profit organizations
  • Civic groups
     

Collaborate with communities, industry associations, and non-profit organizations to expand the Company’s social impact.

Environmental

  • Climate Action Management

Social

  • Workplace Diversity, Equality, and Inclusion
  • Market Presence
  • Social Engagemen

Governance

  • Customer Relations and Service Quality Management
  • Collaboration with the SKS Community Care Welfare Foundation to promote public welfare services: As needed
  • Collaboration with the SKS Arts and Culture Foundation to promote arts and cultural activities: As needed
  • Safety education advocacy and community safety promotion: As needed
  • Sustainability and environmental education initiatives: As needed 
  • Senior care and community service activities: As needed
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Suppliers
  • Subcontractors
  • Contractors

Provide products and services that support the Company’s operations and service quality.

Environmental

  • Climate Action Management
  • Supply Chain Management

Social

  • Workplace Safety and Health
  • Workplace Diversity, Equality, and Inclusion

Governance

  • Privacy Protection
  • Procurement negotiation and contract management mechanisms: As needed
  • Procurement and supply-demand coordination meetings: As needed
  • Supplier performance evaluations:  Annually
  • Supplier audits or site visits:  Annually
  • Supplier engagement and exchange activities to strengthen partnerships: As needed
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Government Agencies

Government policies, regulations, and supervisory systems influence the Company’s operations and sustainable development.

Environmental

  • Climate Action Management
  • Energy Resources Management
  • Supply Chain Management

Social

  • Workplace Safety and Health

Governance

  • Regulatory Compliance

  • Regulatory filing systems and official disclosure platforms: As needed
  • Meetings and policy exchanges with competent authorities: As needed
  • Participation in seminars and events organized by competent authorities or related organizations: As needed 
  • Participation in government-led research or collaboration projects: As needed 
  • Compliance with relevant laws, regulations, and policy requirements: As needed
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Media
  • Television
  • Print media
  • Digital media
  • Online platforms

The media serves as an important channel for communicating corporate image and sustainability achievements.

Environmental

  • Climate Action Management

Social

  • Workplace Safety and Health
  • Market Presence
  • Social Engagement

Governance

  • Innovative Service
  • Press conferences and media briefings: As needed 
  • Investor briefings:  Twice a year
  • Invitations for media participation in major corporate events and exchanges: As needed 
  • Corporate information disclosure through press releases and official platforms: As needed