CNEN
ESG Report Questionnaire

Sustainability Roadmap

Stakeholder Communication

Stakeholder Engagement

SKS’s key stakeholders include employees, customers, shareholders and investors, partners, suppliers, government agencies, and the media. The Company engages with its key stakeholders through a variety of means and channels to understand their needs and expectations. This engagement serves as a reference for the formulation of corporate sustainability policies and related initiatives. The outcomes of stakeholder engagement are reported to and reviewed by the Board of Directors on an annual basis. On May 12, 2025, the Sustainability Promotion Office reported the Company’s stakeholder engagement activities to the Board of Directors. The methods and channels of communication with stakeholders are illustrated in the chart below.

Stakeholder Significance to the organization Topics of concern Communication method and frequency
Employees

Employees are the cornerstone of a company’s operations and competitiveness, and the core of innovation and sustainability.

Social

  • Workplace Safety and Health
  • Workplace Diversity, Equality, and Inclusion
  • Sustainable Employment and Talent Attraction

Governance

  • Regulatory Compliance
  • Communication Mechanism
  • Monthly meetings of department heads
  • Quarterly labor/management meetings
  • Quarterly employee welfare meetings
  • Quarterly release of SKS e-newsletter
  • Regular employee satisfaction surveys
  • Regular education and training
  • Occasional seminars on employee health
  • Employee grievance and whistleblower mailbox & Chairman’s mailbox
  • EIP/Communication Bridge
  • Corporate website and social media accounts 
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Customers

The voice of customers is an important reference for the refinement of products and services. It is also a key force for corporate growth and earning market opportunities.

Environmental

  • Communication Mechanism
  • Climate Action Management

Social

  • Workplace Safety and Health
  • Workplace Diversity, Equality, and Inclusion
  • Market Presence

Governance

  • Market Presence
  • 24-Hour Toll-Free Customer Service Hotline:
    • Northern Region: 0800-097668 ( Taipei, New Taipei, Keelung, Taoyuan, Hsinchu, Miaoli, Yilan, Hualien )
    • Southern Region: 0800-897668 ( Taichung, Changhua, Nantou, Yunlin, Chiayi, Tainan, Kaohsiung, Pingtung, Taitung, Penghu )
  • Customer service email: service@sks.com.tw
  • Quarterly release of SKS e-newsletter
  • Company website and social media accounts
  • Occasional customer satisfaction survey
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Shareholders/Investors

By enhancing stakeholders' understanding of the Company's operational status and strategic direction, we strengthen their confidence in the Company and ensure their continued support.

Environmental

  • Climate Action Management
  • Supply Chain Management

Social

  • Sustainable Employment and Talent Attraction
  • Market Presence

Governance

  • Customer Relations and Service Quality Management
  • Periodical shareholders' meetings every year
  • Periodical investor conference
  • Yearly release of the company's annual report
  • Yearly release of corporate ESG report
  • Monthly announcement of revenue performance
  • Shareholders section on the corporate website
  • Quarterly board meetings
  • Quarterly business division meetings
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Partners
  • Communities
  • Trade associations
  • Non-profit organizations
  • Civic groups
     

By collaborating with communities, trade associations, civic groups, and non-profit organizations, we aim to build a public welfare ecosystem and amplify our positive impact.

Environmental

  • Climate Action Management

Social

  • Workplace Diversity, Equality, and Inclusion
  • Market Presence
  • Social Engagemen

Governance

  •  Customer Relations and Service Quality Management
  • SKS Community Care Welfare Foundation.
  • Taiwan SKS Foundation for Arts and Culture.
  • Safety educational promotion.
  • Sustainable environmental education.
  • Senior care activities.
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Suppliers
  • Subcontractors
  • Contractors

The materials and services provided by our suppliers are an important basis for our innovation in products and services.

Environmental

  • Climate Action Management
  • Supply Chain Management

Social

  • Workplace Safety and Health
  • Workplace Diversity, Equality, and Inclusion

Governance

  • Privacy Protection
  • Contract negotiation and procurement
  • Monthly meetings on equipment procurement, production, and sales coordination
  • Regular supplier performance evaluations
  • Periodic on-site supplier inspections and visits
  • Inviting suppliers to participate in corporate events
     
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Government Agencies

Collaboration with government agencies will ensure legal compliance and sustainability of SKS’s operations.

Environmental

  • Climate Action Management
  • Energy Resources Management
  • Supply Chain Management

Social

  • Workplace Safety and Health

Governance

  • Privacy Protection

  • Shareholders section on the corporate website
  • Meetings with competent authorities
  • Thematic seminars and events
  • Occasional development/research projects
  • Compliance with laws and regulations
Stakeholder Significance to the organization Topics of concern Communication method and frequency
Media
  • Television
  • Print media
  • Digital media
  • Online platforms
  • Rating agencies
  • Advocacy organizations

The media is the most direct channel for communicating SKS’s philosophy, image, and sustainable management performance, as well as a channel for mutual understanding and communication with more stakeholders.

Environmental

  • Climate Action Management

Social

  • Workplace Safety and Health
  • Market Presence
  • Social Engagement

Governance

  • Innovative Service
  • Occasional hosting of the press conference
  • ­Periodical investor conference
  • Inviting the media to participate in corporate events