Customer Service Quality Management
/ In 2023, New Contract Satisfaction 99.77% ，Processing Satisfaction 99.86% /
The quality of service directly impacts our revenue, brand reputation, market competitiveness, and the sustainability of our operations. Therefore, we prioritize customer satisfaction. In addition to our comprehensive security service system, SKS has established a thoughtful customer service system and a 24-hour customer service center to provide more comprehensive services guided by customer satisfaction, following the PDCA management principle. The customer service center conducts service process and satisfaction interviews with new customers and callers providing feedback. For new customers, we primarily gather feedback on construction and service quality, while for callers providing feedback, referred to as Processing Cases, we primarily assess whether our service personnel have adhered to the contract terms and provided satisfactory service. Our service satisfaction level is set annually in accordance with the ISO 9001 standards. If a customer expresses dissatisfaction with processing case results, new contract services, or any other services, or submits a complaint, we establish and notify the relevant unit for resolution. Currently, we meet our annual satisfaction goal.