Talent Training and Development
Educational Training
- Total 535 internal educational training sessions, 1,656 participants
- Each employee received an average 30.79 hours of training
Over the years, SKS has continued to provide a robust training framework, focusing on three key areas: new employee training, personal specialized training, and leadership training. The framework gives our employees access to diverse learning and development at every stage in their careers. Continuous adjustments and innovations are made to the training programs, in accordance with industry trends, corporate strategies, customer needs, and our talent competency requirements. Through this, we aim to ensure that every stage of talent development meets the expectations of SKS, the environment, and the individual. Based on annual business objectives and each department's development needs, our Training Center formulates an annual training plan, which is then submitted for approval by SKS's senior management officers. We review with each department from time to time to ensure that the training programs are meeting their needs for functional development and company growth.
We have also put an e-learning platform in place, where employees can do online learning and preview program contents, enhancing learning outcomes through a blended learning education model. The teaching materials for each job category are recorded in terms of actual scenarios, real-world objects, and audiovisual formats to stimulate employees' desire to learn. Materials integrate SKS's management policies and employee career development needs, to improve their specialized competencies. In-person courses are video recorded with the consent of the instructor and made available on the e-learning platform for absentees to access, in order to protect their rights to learn even when they fail to attend the course in person.
Furthermore, classrooms equipped with specialized electronic devices that simulate customer situations are built throughout Taiwan, to provide a venue for both in-person teaching and skills certification testing. The in-house instructor training program also enables us to build a comprehensive education and training system.
Statistics on Training and Training Time, by Job Category
| Year | 2023 | 2022 | 2021 | ||||
|---|---|---|---|---|---|---|---|
| Gender | Male | Female | Male | Female | Male | Female | |
| Employee Training Time | Sales | 6,276 | 1,038 | 2,101 | 683 | 8,535 | 965 |
| Security (Dispatch、Control) |
30,088 | 0 | 1,174 | 0 | 956 | 0 | |
| Service | 4,264 | 40 | 5,678 | 321 | 2,250 | 199 | |
| Administrative | 2,662 | 1,288 | 5,427 | 1,142 | 2,122 | 230 | |
| Subtotal by gender | 43,290 | 2,366 | 14,380 | 2,146 | 13,863 | 1,394 | |
| Total hours | 45,656 | 16,526 | 15,257 | ||||
| Average Employee Training Time | Sales | 20.71 | 15.97 | 6.98 | 12.65 | 24.53 | 18.92 |
| Security (Dispatch、Control) |
56.45 | 0 | 1.94 | 0 | 1.47 | 0 | |
| Service | 12.25 | 0.87 | 15.73 | 4.79 | 7.68 | 2.93 | |
| Administrative | 17.87 | 7.16 | 359.94 | 6.45 | 15.49 | 1.39 | |
| Subtotal by gender | 9.56 | 6.98 | 10.13 | 6.68 | 9.64 | 4.51 | |
| Per Employee | 9.5 | 8.75 | 10.75 | ||||
- Average employee training time = Total employee training time divide by number of employees in the year.
- Total time = Total training time of both male and female employees.
- Our Control Center arranges occasional new product and internal regulation trainings for female employees. However, the statistics in this table only reflect implementation results from in-person education administered via the training system; online training hours are not included.