Talent Attraction and Retention
Listening Policy
As a company awarded one of the Best Companies to Work For, SKS maintains smooth compliant channels and harmonious labor-management relations through a variety of internal activities. Upholding our corporate culture of accepting suggestions and to understand the opinions and feelings of our employees on the development of the organization and policies, we have established multiple channels of communication, i.e., a complaint and reporting system and a creativity mailbox, to ensure smooth communication.
Grievance and Reporting System
In order to implement SKS’s code of conduct for ethical corporate management and to ensure the legitimate rights and interests of complainants or whistleblowers, SKS has established the Grievance and Reporting Rules, which is applicable to SKS’s directors, managers, employees, appointees or persons having substantial control over SKS. The Rules stipulate the procedures for receiving and investigating complaint reports, set up a dedicated unit and an independent investigation unit, and establish and announce the channels for receiving internal and external complaints via e-mail or written submission, on the corporate website and intranet for internal employees and external personnel. The identity of whistleblowers is kept confidential, and it is strictly forbidden to impose unfavorable personnel measures on internal staff whistleblowers. Additionally, we are also open to anonymous reports to actively prevent unethical, cheating, and criminal behavior. Upon receiving a major complaint (reporting) case, it should be reported to the president and approved by the president for processing.
Complaint(Reporting) Channels Made For SKS’s Employees
Complainant (whistleblower) → SKS corporate intranet → Human Resources Zone → Employee Complaint (reporting) Mailbox (online registration) → Fill out the content of complaint (reporting) → Receiving department gathers and handles the problem → Transfers to the relevant department for processing (a copy sent to the (senior) vice president, president) → Notify the complainant (whistleblower) of the processing result.
If the complainant (whistleblower) does not have an account on the SKS corporate intranet, he/she can fill out a Complaint (Reporting) Form and send it to the Human Resources Department’s dedicated mailbox (hr@sks.com.tw) using his/her external account, which will be processed by a dedicated person.
Employees submit relevant evidence in writing to the Human Resources Department.
Complaint(Reporting) Channels Made For External Stakeholders
Through our corporate website, stakeholders can enter via the Sustainable Development Zone → Sustainable Development Complaint and Reporting Mailbox (online login) to file a complaint or report a factual statement.
Employee Satisfaction
SKS attaches importance to employees’ voices and holds regular labor-management meetings. New employees are protected by the Labor Standards Act and labor rights laws from the day they report to work. Additionally, regular employee social events are held to build consensus among them and allow them to interact with each other. Employees who have any opinions can reflect their thoughts through the Complaint Mailbox, ESG Mailbox, or email. Moreover, an employee satisfaction survey is conducted from time to time to collect and analyze employees’ opinions, and to understand and improve the items with low employee ratings.
Creativity Mailbox
SKS pay attention to the market trend externally and valuing the opinions of each customer, while listening to the voices of our employees internally, encouraging them to put forward creative improvement proposals and rewarding them in order to achieve both internal and external growth continuously.
| Year | 2022 | 2021 | 2020 | 2019 |
|---|---|---|---|---|
| Number of pieces | 73 | 65 | 46 | 49 |
| Bonus (NT$) | 10,600 | 7,400 | 5,900 | 5,100 |