Inclusive Society

Talent Attraction and Retention

Listening Policy

As a company committed to employee well-being, SKS values employee feedback and maintains harmonious labor relations through diverse communication channels, including:

• Grievance and Reporting System: Ensures that employees can safely express workplace concerns while safeguarding fairness and justice.
• Creative Mailbox: Encourages employees to contribute ideas, fostering corporate innovation and organizational development.

These mechanisms ensure that employee feedback is promptly conveyed and effectively addressed, further enhancing internal cohesion and strengthening corporate culture.

Grievance and Reporting System

In order to implement the Company’s Ethical Corporate Management Best Practice Principles, and to protect the legal rights of those who raise grievances and whistleblowers, SKS has formulated the Grievance and Reporting Rules. These rules apply to directors, managers, employees, mandatories, and individuals who have substantive control. The rules clearly stipulate timelines for complaint acceptance, investigation, and handling, and designate dedicated handling departments and independent investigation departments, to ensure fairness and objectivity in handling complaints.

On our public and internal websites, as well as through email addresses, the Company provides multiple channels for both internal employees and external persons to use in raising written complaints. Confidentiality measures are always used regarding the identity of whistleblowers, and it is forbidden to subject internal complainants to any unfavorable personnel treatment. We also provide an anonymous complaint mechanism, to prevent unethical conduct such as fraud, and other violations.

When we receive a material grievance or report, in accordance with internal procedures, we will implement an investigation. After acceptance, the grievance/report will first be reported to the present; once approved, the grievance/report will undergo follow-up handling, the ensure that the matter is handled appropriately and in a timely way.

We also continue to publicize the complaint system and protection measures, to encourage stakeholders, both internal and external, to report illegal or improper conduct as soon as it is discovered.

Complaint(Reporting) Channels Made For SKS’s Employees

Complaint(Reporting) Channels Made For External Stakeholders

Through our corporate website, Stakeholders may file complaints or reports through the Company's official website → Sustainability Section → Sustainability Grievance/Reporting Mailbox (Online Submission).

Employee Satisfaction

SKS values employee voices and workplace well-being. We collect feedback through multiple channels and continuously improve the working environment. In October 2025, the Company conducted an employee satisfaction survey, with nearly 80% of employees participating, ensuring a high level of representativeness in the results.

Key Communication and Feedback Mechanisms

• Quarterly labor–management meetings: Ensure two-way communication and enhance harmonious labor relations.
• Protection for new employees: From the date of onboarding, employees are covered by the Labor Standards Act and related labor rights regulations.
• Employee bonding activities: Promote team interaction and strengthen cohesion.
• Grievance and feedback channels: Employees may express their opinions via the grievance mailbox, ESG mailbox, or e-mail, ensuring that all concerns are appropriately addressed.
• Periodic employee satisfaction surveys: Analyze employee feedback and implement reviews and improvements for areas with lower satisfaction levels.

Creativity Mailbox

SKS values employee voices and workplace well-being. We collect feedback through multiple channels and continuously improve the working environment. In October 2025, the Company conducted an employee satisfaction survey, with nearly 80% of employees participating, ensuring a high level of representativeness in the results.