Talent Attraction and Retention
Listening Policy
As a company committed to employee well-being, SKS values employee feedback and maintains harmonious labor relations through diverse communication channels, including:
- Grievance and Reporting System: Ensures that employees can safely express workplace concerns while safeguarding fairness and justice.
- Creative Mailbox: Encourages employees to contribute ideas, fostering corporate innovation and organizational development.
These mechanisms ensure that employee feedback is promptly conveyed and effectively addressed, further enhancing internal cohesion and strengthening corporate culture.
Grievance and Reporting System
To implement SKS's code of conduct for ethical corporate management and to ensure the legitimate rights and interests of complainants or whistleblowers, SKS has established the Grievance and Reporting Rules, which applies to SKS's directors, managers, employees, appointees or persons having substantial control over SKS. The Rules stipulate the procedures for receiving and investigating complaint reports, set up a dedicated unit and an independent investigation unit, and establish and announce the channels for receiving internal and external complaints via e-mail or written submission, on the corporate website and intranet for internal employees and external personnel. The identity of whistleblowers is kept confidential, and it is strictly forbidden to impose unfavorable personnel measures on internal staff whistleblowers. Additionally, we are also open to anonymous reports to actively prevent unethical, cheating, and criminal behavior. Upon receiving a major complaint (reporting) case, it should be reported to the president and approved by the president for processing.
Complaint(Reporting) Channels Made For SKS’s Employees
Complainant (whistleblower) → SKS corporate intranet → Human Resources Zone → Employee Complaint (reporting) Mailbox (online registration)→Fill out the content of the complaint → Receiving department gathers and handles the problem → Forwarded to relevant departments (with a copy sent to the Executive Vice President and President) → Reply with the handling result.
If the complainant (whistleblower) does not have an account on the SKS corporate intranet, he/she can complete a Grievance (Reporting) Form and send it via their personal external e-mail account to the dedicated HR mailbox (hr@sks.com.tw), where a designated staff member will handle the case.
Employees may also submit written complaints with supporting evidence to the HR Department to ensure their grievance rights are protected.
Complaint(Reporting) Channels Made For External Stakeholders
Through our corporate website, Stakeholders may file complaints or reports through the Company's official website → Sustainability Section → Sustainability Grievance/Reporting Mailbox (Online Submission).
Employee Satisfaction
SKS places great importance on employee voices and workplace happiness. We gather feedback through a variety of mechanisms and continuously strive to optimize the work environment.
Key Communication and Feedback Mechanisms
- Quarterly labor–management meetings: Ensure two-way communication and enhance harmonious labor relations.
- Protection for new employees: From the date of onboarding, employees are covered by the Labor Standards Act and related labor rights regulations.
- Employee bonding activities: Promote team interaction and strengthen cohesion.
- Grievance and feedback channels: Employees may express their opinions via the grievance mailbox, ESG mailbox, or e-mail, ensuring that all concerns are appropriately addressed.
- Periodic employee satisfaction surveys: Analyze employee feedback and implement reviews and improvements for areas with lower satisfaction levels.
Creativity Mailbox
Shin Kong Security encourages employees to put forward creative improvement proposals and provides appropriate rewards, thereby achieving both internal and external growth and fostering the Company’s sustainable development.
| Year | 2024 | 2023 | 2022 | 2021 |
|---|---|---|---|---|
| Number of pieces | 79 | 79 | 73 | 65 |
| Bonus (NT$) | 8,300 | 11,400 | 10,600 | 7,400 |